Privacy & Security

We maintain a record of your online purchases. If you ship your order to an address different from your billing address, we will ask you to enter the Ship To name and address.

Your information is used to process and deliver your order to the address you request. Your payment information allows us to bill your credit card company. If we have any questions regarding your order, we will contact you by phone or e-mail. If you make a purchase, we may send you information and updates about new products, special sales and promotions. We use both e-mail and postal addresses to share information with our customers. When you supply e-mail addresses in Send-a-Hint or to send an electronic gift card, we use those addresses only for the purpose you intend.

From time to time we provide aggregate, statistical information about consumers and sales on our Web site and site shopping information. These statistics are used in communications, such as our annual report, and do not identify individuals.

LittleChippers does use cookies to make your shopping experience more efficient, convenient and personalized. Cookies
are not required for you to browse our site, however, they are required for you to shop our site or to place an order.

At the bottom of each e-mail is information about removing your name from our e-mail list. You may also remove your name or change the frequency of the e-mails you receive in My Account. Log in with your login ID and password. On the ChipIn Newsletter screen make your selection, then save your changes. Our promotions are prepared in advance, so it may take a few days for the change to take effect, and you may receive e-mails during that time.

After you make a purchase, for your convenience we will still send e-mail order confirmations and information about your order. We may also contact you by phone or mail if we have questions regarding your order.

We use state-of-the-art technology to encrypt your personal and financial information before it is sent. The ordering area of our site is protected this way and is referred to as 'secure'.

Secure Socket Layer (SSL) technology is the gold standard in Internet encryption. This highly sophisticated system scrambles your financial data as it travels from your computer to our Web site, making it useless to anyone but LittleChippers.com.

How do I know when I am in secure mode?
If you look at the Web site address in your browser window, non-secure sections of our site begin with 'http://.' When you move to a secure area, the address changes to 'https://'; the 's' means secure. You'll also see a lock displayed in the lower right-hand corner.

If for any reason you cannot access a secure area of our site to place your order, please call 1-800-672-1713. Our customer service representatives are available daily from 6 a.m. to 7 p.m. PST.

What if an unauthorized purchase occurs?
We will do whatever we can to help resolve the situation. The Fair Credit Billing Act requires your bank or credit card company to hold you responsible for no more than $50 of unauthorized or fraudulent charges on a credit card. Most debit card issuers voluntarily adopt the same liability limitations as credit card issuers, but you may want to check with your bank to make sure. Remember: if unauthorized use of your credit or debit card does occur, it is your responsibility to notify your card provider as stated in your agreement with them.